NNOS Volunteer Policy


Volunteer Policy

About us

Originating in 1925, the Norfolk and Norwich Operatic Society (hereby known as “NNOS”) was formed with the objective of educating the public in the dramatic and operatic arts to further the development of public appreciation and taste in the said arts.

In order that we may do this it is our policy to use Professional Directors and Musical Directors, Musicians, costumiers and set builders along with the professional staff at our performance venues. This said, our productions could not take place without considerable use of volunteers in areas back stage during the productions or in-house during rehearsals.

Purpose of our volunteer policy

Our volunteer policy has been created to show our volunteers and potential volunteers that we have spent time and care in planning how volunteers will be welcomed at The Norfolk and Norwich Operatic Society. It also outlines that all volunteers will be treated in a fair and consistent way. It should also help our volunteers understand what support is available to them and what they can expect from us.

Our vision and mission for volunteering

Volunteering is a great way to share your enthusiasm, skills and ideas whilst having fun and meeting like-minded people. By volunteering for The Norfolk and Norwich Operatic Society you will be making a positive contribution to community development in our area. Volunteers are vital to our work.

Attracting volunteers and volunteer agreement

We have a range of opportunities for volunteers to get involved in :-

Props creation and sourcing

Production operation / management

Wardrobe – Costume making, Costume repair, Production dressing, Production backup

Stage crew

Production crew

Rehearsal crew

Stage Management

Make-up / Hair

Production make-up

Production wig dressing

Production hairdressing

Chaperoning young people – Any volunteer position which involves regulated activity with children or vulnerable adults could be subject to a DBS check


Social Media involvement

Advertising and promotion of Productions


A simple contact form is on our website.

If you are interested in any of the volunteering opportunities we have please complete this form indicating where you would like to volunteer.

Once we receive a copy of your form a member of our team will get in touch with more information on specific opportunities and we can decide together which option best matches your interests and time availability and also our needs. Your help will be greatly appreciated and really will make a difference.

Induction and training

It does not matter how much you already know, as there will be opportunities to learn, and we have roles to suit every level of expertise. There may be an informal induction prepared and delivered by one of our team if necessary. This could include:

Some information about The Norfolk and Norwich Operatic Society, our vision, mission and our future plans;

The role of the volunteer;

Introduction to some volunteers;

Tour around our facilities and see some of our initiatives;

Access and direction to our website where a copy of all the relevant policies including this volunteer policy and also our Health and Safety, Equal Opportunities, Complaints and Disciplinary and Grievance policies;

Information about training and ongoing learning opportunities


The head of the department for which you volunteer will offer support to you. They will discuss how you are getting on, discuss any training needs and deal with issues arising. This will also ensure that The Norfolk and Norwich Operatic Society is doing all it can to make your volunteering experience an enjoyable and meaningful one.

Recognition and reward

We could not do the work we do without our volunteers. To acknowledge this we will always say thank you and show appreciation for a job well done. There will always be a listening ear or shoulder to lean on.

Insurance, health and safety, accidents and risk assessment

The Norfolk and Norwich Operatic Society has a valid insurance policy so that volunteers are covered by public liability insurance, which you are advised to read. It covers the volunteering activities you will be doing. We will keep reminding you of our Health and Safety Policy and give simple instructions on how to perform each task safely. We have clear procedures for accidents and emergencies and will always have a first aider on field sites.

Resolving problems

We hope that you will have a very enjoyable experience volunteering with us. However if your role as a volunteer does not meet with your expectations or with the commitments we have made to you, we want you to feel comfortable about letting us know. First of all, talk to the person who leads the team where you volunteer and he or she should be able to sort it out with you before it becomes a problem. If you do not feel this will resolve things you can speak to any Committee Member.


We expect all volunteers to adhere to confidentiality guidelines which will be explained to you before you begin volunteering with us and this also includes use of social media and contact with any press.

Equality, Diversity and Inclusion

The Norfolk and Norwich Operatic Society is committed to embracing diversity and promoting equality and inclusion. When representing The Norfolk and Norwich Operatic Society as a volunteer we expect you to support our commitment to promoting equality.


This is the Volunteer Policy of The Norfolk and Norwich Operatic Society. It will be reviewed every two years.


Date of next review, 1st November 2020


Signed, Rose Williams


Position, Committee Member